Daniel A. Jacobson

Computer User Support Technician

CompTIA A+ Certified CE

Increase productivity and profits by:

• Assist end users via phone, remote desktop and in person.
• Computer support assisting Microsoft PC users in business office and production settings.
• Configure Active Directory to configure permissions and access to network devices.
• Configure routers and switches.
• Configure user accounts and permissions, reset passwords.
• Create Windows batch files to streamline procedures.
• Help users understand how to use their computers in easy-to-understand language.
• Install, terminate and test CAT5 network cabling.
• Microsoft OS Migration and upgrades.
• Set up Hardware and software on new and existing computers.
• Telework from home.
• Use ticketing systems like Service Now to accurately document customer issues and work done.

EXPERIENCE

US Army Corps of Engineers - Kansas City, MO

IRS  - Kansas City, MO

Kansas City Star - Kansas City, MO

Sprint - Overland Park, KS

Harley Davidson - Kansas City, MO

Lee Jeans - Merriam, KS

Reko Market Direct - Blue Springs, MO

Children’s Mercy Hospital - Kansas City, MO

Saint Luke’s Hospital - Kansas City, MO

Education

Ongoing

Self-Educated - Books, hands-on and Online Microsoft OS through Windows 11
New Horizons - Overland Park, KS CompTIA A+ CE

Electronic Computer Programming Institute - Kansas City, MO Programming