Daniel A. Jacobson

(816) 461-0453 | djacobson1@dajonline.com | Independence, MO

Computer User Support Technician Tier 2

CompTIA A+ CE Certified

Seeking a permanent on-site job in a medium-to-large company.

Experience

• Assist end users via phone, remote desktop and in person.
• Computer support assisting Microsoft PC users in business office and production settings.
• Configure Active Directory to configure permissions and access to network devices.
• Configure routers and switches.
• Configure user accounts and permissions, reset passwords.
• Create Windows batch files to streamline procedures.
• Install, terminate and test CAT5 network cabling.
• Microsoft OS Migration and upgrades.
• Provide one on one training for users on how to use computers in simple language.
• Set up Hardware and software on new and existing computers.
• Use ticketing systems like Servicenow to accurately document customer issues and work done.

Computer Support

(02/2014 - Present)

After leaving H&H while seeking full-time permanent employment in IT, I subcontracted
temporary jobs with multiple contracting agencies in the Kansas City, Missouri Metro Area.

Including but not limited to:

Production, Tech Maintenance & IT Support

(08/1992 - 01/2014)

H&H Color Lab - Raytown MO

Education

Ongoing

Electronic Computer Programming Institute - Kansas City, MO Computer Programming

Ongoing Self-Education - Books, hands-on and Online PC Hardware, Software, Networking, etc.

US Air force Veteran

...as for me and my house, we will serve the LORD. Joshua 24:15b