Daniel A. Jacobson

US Air Force Veteran

(816) 461-0453 | djacobson1@dajonline.com | Independence, MO

...as for me and my house, we will serve the LORD. Joshua 24:15b

Computer User Support Technician

CompTIA A+ CE Certified

Seeking a permanent on-site job in a medium-to-large company.

Computer Support

(02/2014 - Present)

After leaving H&H while seeking full-time permanent employment in IT, I subcontracted
temporary jobs with multiple contracting agencies in the Kansas City, Missouri Metro Area.

Including but not limited to:

Abbtech

A3 Solutions

Kforce

Soft HQ

A3 Solutions

Pomeroy

Tricom

US Army Corps of Engineers

IRS

Kansas City Star

Sprint

Harley Davidson

Lee Jeans

Children’s Mercy Hospital

Saint Luke’s Hospital

Production, Tech Maintenance & IT Support

(08/1992 - 01/2014)
H&H Color Lab - Raytown MO

Experience

Assist end users via phone, remote desktop and in person.
Computer support assisting Microsoft PC users in business office and production settings.
Configure Active Directory to configure permissions and access to network devices.
Configure routers and switches.
Configure user accounts and permissions, reset passwords.
Create Windows batch files to streamline procedures.
Install, terminate and test CAT5 network cabling.
Microsoft OS Migration and upgrades.
Provide one on one training for users on how to use computers in simple language.
Set up Hardware and software on new and existing computers.
Use ticketing systems like Servicenow to accurately document customer issues and work done.

Education

Ongoing

New Horizons - Overland Park, KS CompTIA A+ CE, Network+

Electronic Computer Programming Institute - Kansas City, MO Computer Programming

Ongoing Self-Education - Books, hands-on and Online PC Hardware, Software, Networking, etc.

Updated: 3/28/2026