Daniel A Jacobson

Independence, Missouri 64055

djacobson1@dajonline.com

(816) 461-0453

www.linkedin.com/in/dajonline

Computer User Support Technician (Tier 2)

...as for me and my house, we will serve the LORD.

Joshua 24:15

Seeking a permanent job as a Tier 2 Microsoft PC Desktop Support Technician

• Ask users’ questions to properly diagnose the problem.
• Build Windows Desktop PCs hardware from scratch and install software.
• CompTIA A+ CE Certified.
• Configure handheld scanners.
• Desktop Support, in person, over the phone and via remote connectivity software.
• Network cabling.
• Operating system and user Migration.
• Set up home networks (Routers, Switches, Wi-Fi, and printers.)
• Set up and-or repair computer equipment and related devices.
• Teleworked every other week during the 2020-2021 COVID-19 situation.
• Use ticketing systems, and other types of documentation.
• Walk computer users through the recommended problem-solving steps.

Personal Time and Education 06/18/2021 - Present

The following Computer Support jobs after h+h were secured through contract agencies.
(Jobs a week or less in duration not shown.)

US Army Corps of Engineers -Kansas City, MO 09/03/2019 - 06/17/2021

IRS - Kansas City, MO 08/27/2018 - 03/29/2019

Kansas City Star - Kansas City, MO 05/19/2017 ~ 04/27/2018

Sprint - Overland Park, KS 02/20/2017 - 05/03/2017

Harley Davidson - Kansas City, MO 06/06/2016 - 07/22/2016

Lee Jeans - Merriam, KS 01/13/2016 - 01/29/1016

Reko Market Direct - Blue Springs, MO 07/20/2015 - 10/21/2015

Children’s Mercy Hospital - Kansas City, MO 09/10/2014 - 02/12/2015

Saint Luke's Hospital - Kansas City, MO 02/24/2014 - 04/25/2014

h+h Color L A B - Raytown, MO 08/27/1992 - 01/24/2014

Education:

Self-Educated - PC Hardware, Software, Networking, etc.
Books, hands-on and Online

Coursera - Continuing Education Online

New Horizons - CompTIA A+ CE, Network+ Overland Park, Kansas

ECPI - Computer Programming Kansas City, Missouri

Electronics Institute - Electronics Kansas City, Missouri