Daniel A Jacobson

Independence, Missouri 64055

816 461-0453

Email me: contact.dajonline.com

Computer Technician

http://bit.ly/2fo7Kh5

CompTIA A+ Certified IT Professional with over 15 years' experience working with Microsoft platforms and an individual contributor to an organization’s success, helping to increase user satisfaction and ensuring all assets run smoothly, thereby increasing an organization’s profits.

• Automation, Batch Files, Programming, and Scripting


• Created batch files to install software 90% faster.
• Developed policies and procedures that reduced recovery time from power outages by 80%.
• Developed policies that saved time on software installs, upgrades and maintenance.

• Documentation and Organization


• Documented processes for future comprehension.
• Enabled and maintained a network file server for easy access of install files to increase productivity and save time.

• Installation and Maintenance


• Completed multiple PC migrations; each was started and finished in the same day to reduce downtime.
• Developed procedures to program handheld scanners 90% faster.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Objective: My goal is to work a full-time permanent job long-term. Until that becomes a reality I have taken short temporary IT jobs to pay the bills. After leaving H and H Color Lab in 2014, I decided to concentrate in the field of IT.  Gaps of unemployed periods.

Desktop Support Kansas City MO Metro Area

Full Time and Short Term Contract Assignments02/2014 - Present

• Insured that end users had all software needed to perform their tasks.
• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• OS Migration: Windows XP to Windows 7 and Windows 7 to Windows 10.
• Worked in harmony with users to insure good work flow.

ABBTECH
- Desktop Support09/03/2019 - Present      

Tortoise
- PC Technician
via TEKsystems08/05/2019 - 08/06/2019

QTC Management
-Network Technician
via TEKsystems07/14/2019

IRS
- Desktop Support
via ABBTECH08/27/2018 - 03/29/2019

Follett Solutions
- General Labor
via Robert Half08/08/2018

KC Star
- Desktop Support
via VACO03/19/2018 - 04/27/2018

USAF
- Desktop Support
via ABBTECH01/08/2018 - 01/16/2018

KC Star
- Desktop Support
via A3 Solutions12/12/2017 - 12/29/2017

Turner
- Desktop Support
via Robert Half12/06/2017 - 12/08/2017

Vistar
- Desktop Support
via Kforce12/04/2017 - 12/05/2017

Wells Fargo
- Desktop Support
via Strategic Systems10/25/2017 - 10/26/2017

KC Star
- Desktop Support
via A3 Solutions05/19/2017

Sprint
- RAN Service Assurance Acceptance
via Kforce02/20/2017 - 05/03/2017

Allstate
- Desktop Support
via A3 Solutions08/22/2016 - 08/24/2016

Harley Davidson
- Desktop Support
via Soft HQ06/06/2016 - 07/22/2016

Lee Jeans
- Desktop Support
via A3 Solutions01/13/2016 - 01/29/2016

Black and Veatch
- Deployment Serv. Engr.
via Modis12/02/2015 - 12/08/2015

Reko Market Direct
- Desktop Support07/20/2015 - 10/21/2015

Children’s Mercy Hosp.
- Desktop Support
via Pomeroy09/10/2014 - 02/12/2015

Assurant
- Desktop Support
via TEKsystems05/12/2014 - 05/15/2014

Saint Luke’s Hospital
- Desktop Support
via TriCom02/24/2014 - 04/25/2014

H and H Color LabRaytown, Missouri

Desktop Support, Tech Maintenance,08/27/1992 - 01/24/2014

• Professional photo processing lab - Raytown, Missouri.
• Started as a Photo Printing Machine Operator and Paper Processor Operator.
• Moved to Desktop Support - Tech Maintanance in 2000.


• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Modified and customized commercial programs for internal needs.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Multiple jobs since High School 1972 - 1992

• Including:
• Computer Operator, Dish Washer, Electronics Tech, File Clerk

• Volunteer: Maintained web site for non-profit organization.
• Technical Support for friends' and family’s Personal Computers.

CompTIA A+, Network+ - New Horizons - Overland Park, KS2014

Computer Programming - ECPI - Kansas City, MO1984

Electronics - Pinnacle Career Institute - Kansas City, MO1977

High School - Lathrop High School - Fairbanks, Alaska1973

Joshua 24:15b

Revised: 08/21/2019