- CompTIA A+ CE Certified IT Professional
- Experience with Microsoft Personal Computers
Experience:
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Built Windows Desktop PCs hardware and software from scratch.
- Collaborated with others to resolve information technology issues.
- Completed over 240 PC migrations; each was started and finished in the same day.
- Created batch files to install software 90% faster.
- Developed procedures to program handheld scanners 90% faster.
- Documented processes for future comprehension.
- Encrypted PCs.
- Imaged PCs.
- Installed and maintained Windows 10,11 (and earlier), hardware and user software on PCs.
- Maintain records of daily data communication transactions, problems, remedial actions and installation activities.
- OS Migration: Windows XP to 7, 7 to 10 10 to 11, and earlier Windows versions.
- Password Resets.
- Presented basic orientation to new users and provided training to experienced users as system changes occur.
- Referred hardware or software problems or defective products to vendors or technicians for service when required according to company policy.
- Retired and documented computers at end of life.
- Set up network Wi-Fi access point.
- Teleworked every other week during the 2020-2021 COVID-19 situation.
- Used Active Directory to create and delete users, set passwords adjusted permissions, installed programs and set fixed IP’s.
- Used remote desktop software to access end user’s computers.
- Worked in harmony with users to ensure good workflow.
Desktop Support Related Employment:
Full Time, Short Term/Contracts
02/24/2014 - Present
Highlights:
US Army Corps of Engineers
- Kansas City, MO
09/03/2019 - 06/17/2021
IRS
- Kansas City, MO
08/27/2018 - 03/29/2019
Children’s Mercy Hospital
- Kansas City, MO
09/10/2014 - 02/12/2015
h+h Color Lab
- Raytown, MO
08/27/1992 - 01/24/2014
Education:
NewHorizons
- CompTIA A+ CE, Network+
Overland Park, Kansas
ECPI
- Computer Programming
Kansas City, Missouri
Updated: 11/28/2023