Daniel A Jacobson
Independence, Missouri 64055
djacobson1@dajonline.com
(816) 461-0453
Computer Technician/Level 2 Desktop Support
https://www.dajonline.net/Definitions/Computer_Technician
...as for me and my house, we will serve the LORD.
Joshua 24:15
CompTIA A+ CE Certified IT Professional with over 30 years experience working with Microsoft Personal Computers and an individual contributor to an organization’s success, helping to increase user satisfaction and ensuring all assets run smoothly, thereby increasing an organization’s profits.
Active Listener
Backup and Recovery
Build/Repair PC’s
Critical Thinker
Customer Centric
Microsoft Windows
Motivated
Problem Solver
Punctual
Remote PC Support
Team Player
Technical Analysis
Experience
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Built Windows Desktop PCs hardware and software from scratch.
- Collaborated with others to resolve information technology issues.
- Completed over 240 PC migrations; each was started and finished in the same day.
- Created batch files to install software 90% faster.
- Developed procedures to program handheld scanners 90% faster.
- Documented processes for future comprehension.
- Encrypted PCs.
- Imaged PCs.
- Installed and maintained Windows 10,11 (and earlier), hardware and user software on PCs.
- Maintain records of daily data communication transactions, problems, remedial actions and installation activities.
- OS Migration: Windows XP to 7, 7 to 10 10 to 11, and earlier Windows versions.
- Password Resets.
- Presented basic orientation to new users and provided training to experienced users as system changes occur.
- Referred hardware or software problems or defective products to vendors or technicians for service when required according to company policy.
- Retired and documented computers at end of life.
- Set up network Wi-Fi access point.
- Teleworked every other week during the 2020-2021 COVID-19 situation.
- Used Active Directory to create and delete users, set passwords adjusted permissions, installed programs and set fixed IP’s.
- Used remote desktop software to access end user’s computers.
- Worked in harmony with users to ensure good workflow.
Covid-19 and recovery.
2021~2023
Note:
Since leaving h+h Color Lab in 2014, I am seeking a permanent job in the field of IT.
The following jobs after h+h were secured through staffing /& contract agencies.
Full Time and Short Term/Contract Assignments
US Army Corps of Engineers
Kansas City, Missouri
Desktop Support
09/03/2019 - 06/17/2021
Tortoise
Leawood, Kansas
PC Technician
08/05/2019 - 08/06/2019
Internal Revenue Service
Kansas City, Missouri
Desktop Support
08/27/2018 - 03/29/2019
Kansas City Star
Kansas City, Missouri
Desktop Support
03/16/2018 - 04/27/2018
US Air Force
Springfield, Illinois
Desktop Support
01/08/2018 - 01/16/2018
Kansas City Star
Kansas City, Missouri
Desktop Support
12/12/2017 - 12/29/2017
Whiting-Turner
Kansas City, Missouri
Desktop Support
12/06/2017 - 12/08/2017
Vistar
Riverside, Missouri
Desktop Support
12/04/2017 - 12/05/2017
Kansas City Star
Kansas City, Missouri
Desktop Support
05/19/2017 (07/20/2017 - 07/24/2017) 08/21/2017
Sprint
Overland Park, Kansas
RAN Service Assurance Acceptance
02/20/2017 to 05/03/2017
Harley Davidson, Motorcycle Manufacturing Plant
Kansas City, Missouri
Desktop Support
06/06/2016 - 07/22/2016
Lee Jeans, Corporate HQ
Merriam, Kansas
Desktop Support
01/13/2016 - 01/29/2016
Reko Market Direct
Blue Springs, Missouri
Desktop Support
07/20/2015 - 10/21/2015
Children's Mercy Hospital
Kansas City, Missouri
Desktop Support
09/10/2014 - 02/12/2015
Saint Luke’s Hospital
Kansas City, Missouri
Desktop Support
02/24/2014 - 04/25/2014
h+h Color Lab
Raytown, Missouri
-
Desktop Support,
Tech Maintenance
08/27/1992 - 01/24/2014
- Started as a Photo Printing Machine Operator and Paper Processor Operator.
- Conducted on-site training in routine personal computer use.
- Developed policies and procedures that reduced the recovery time from power outages by 80%.
- Developed policies that saved time on software installs, upgrades, and maintenance.
- Enabled and maintained a network file server for easy access of install files to increase productivity and save time.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Modified and customized commercial programs for internal needs.
- Presented basic orientation to new users and provided training to experienced users as system changes occur.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
- Trained users in procedures related to network applications software or related systems.
US Air Force Veteran
Education
New Horizons - Overland Park, KS
2014
ECPI - Kansas City, Missouri
1984
Electronics Institute - Kansas City, Missouri KS
1977
Updated: 11/28/2023