Personal Time & Education 12/2021  -  Present

CORE COMPETENCIES

TECHNICAL SKILLS

Full Time Temp Subcontract Assignments

(While seeking a full-time permanent job)

The following jobs were secured through staffing agencies.

Abbtech @ Army Corps of Engineers - Kansas City, Missouri
09/03/2019 - 06/17/2021    Desktop Support

• Answer user inquiries regarding computer software or hardware operations to resolve problems.
• Collaborate with others to resolve information technology issues.
• Installed hardware and software.
• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.
• Provide technical support for software maintenance or use.
• Read documents to gather technical information.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Resolve computer software problems.
• Set-up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Teleworked every other week during the 2020-2021 COVID-19 situation.
• Used remote desktop software to access end user’s computers.

TEKsystems @ Tortoise - Lenexa, Kansas
08/05/2019 - 08/06/2019

• Install Windows 10 and software on Laptops & desktops.

TEK Systems @ QTC Management - Lenexa, Kansas
07/14/2019

• Connected and rack SD-WAN device, confirmed with engineer on connectivity.

Abbtech @ Internal Revenue Service - Kansas City, Missouri
08/27/2018 - 03/29/2019

• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Collaborated with others to resolve information technology issues.
• Entered commands and observe system functioning to verify correct operations and detect errors.
• Guided new techs on how to set up proprietary software.
• Installed and performed minor repairs to hardware, software and peripheral equipment.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Used remote desktop software to access end user’s computers.

Robert Half @ Follett Solutions - Kansas City, Missouri
08/08/2018

• Stocked new school library with new books

VACO HR @ Kansas City Star - Kansas City, Missouri
03/19/2018 - 04/27/2018

• Temporary assignment while a permanent employee was on leave.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Entered commands and observed system functioning to verify correct operation and detect errors.
• Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities in Ticketing System.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

Abbtech @ US Air Force - Springfield, Illinois
01/08/2018 - 01/16/2018

• Windows 10 Refresh: Imaging PCs from pre-configured images.

A3 Solutions @ Kansas City Star - Kansas City, Missouri
01/08/2018 - 01/16/2018

• Temporary assignment while a permanent employee was on leave.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Entered commands and observed system functioning to verify correct operation and detect errors.
• Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities in Ticketing System.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

Robert Half @ Whiting-Turner - Kansas City, Missouri
12/12/2017 - 12/29/2017

• OS Migration: Windows 7 to Windows 10.

Kforce @ Vistar - Riverside, Missouri
12/04/2017 - 12/05/2017

• OS Migration: Windows 7 to Windows 10.

Strategic Systems @ Wells Fargo - Riverside, Missouri
10/25/2017 - 10/26/2017

• Moved computers from old offices to new.

A3 Solutions @ Kansas City Star - Kansas City, Missouri
05/19/2017 - 08/21/2017

• Temporary assignment while a permanent employee was on leave.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Entered commands and observed system functioning to verify correct operation and detect errors.
• Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities in Ticketing System.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

Kforce @ Sprint - Overland Park, Kansas
02/20/2017 - 05/03/2017

A3 Solutions @ Allstate -Overland Park, Kansas
08/22/2016 - 08/24/2016

• OS Migration: Windows XP to Windows 7.

Soft HQ @ Harley Davidson - Kansas City, Missouri
06/06/2016 - 07/22/2016

• Temporary assignment while a permanent employee was on leave.
• Imaged PCs via the network.
• Inspected equipment and read order sheets to prepare for delivery to users.
• Minor repairs to hardware, software or peripheral equipment installed and performed.
• Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities in ticking system.
• Password Resets.
• Retired and documented computers at end-of-life.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

A3 Solutions @ Lee Jeans - Merriam, Kansas
01/13/2016 - 01/29/2016

• Temporary assignment while a permanent employee was on leave.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Minor repairs to hardware, software or peripheral equipment installed and performed. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

MoJobs @ Reko Market Direct - Blue Springs, Missouri
07/20/2015 - 10/21/2015

• Developed procedures to program handheld scanners 90% faster.
• Documented processes for future reference.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Set up network Wi-Fi access point.
• Used Active Directory to create new users, adjusted permissions, set printers fixed IP’s.

Pomeroy @ Children's Mercy Hospital -Kansas City, Missouri
09/10/2014 - 02/12/2015

• OS Migration: Windows XP to Windows 7.
• Completed over 240 PC migrations; each was started and finished on the same day to reduce downtime.
• Minor repairs to hardware, software or peripheral equipment installed and performed.
• Insured that end users had all software needed to perform their tasks.
• Repaired or replaced PCs as needed.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Used Microsoft Active Directory to install select programs per user needs.
• Worked in harmony with users to ensure good workflow.
• Wrote batch files to perform repetitive tasks.

TEKsystems @ Assurant - Kansas City, Missouri
05/12/2014 - 05/15/2014

• OS Migration: Windows XP to Windows 7.

TriCom @ Saint Luke’s Hospital - Kansas City, Missouri
02/24/2014 - 04/25/2014

• OS Migration: Windows XP to Windows 7.

Military Experience

United States Air Force Veteran - Honorable Discharge

Education

Coursera - Online

• Continuing Education
• Multiple Subjects

New Horizons - Overland Park, Kansas

• CompTIA A+ CE
• Obtained CompTIA A+ Certificate
• Network+

Electronic Computer Programming Institute - Kansas City, Missouri

• Computer Programming
• Fundamentals of Data Processing

Award: Special Recognition for the extra effort put forth in the training program for successfully completing all programs and case studies.

Self-Educated

• Books, hands-on and Online
• PC Hardware, Software
• Microsoft PC Operating Systems through Windows 11
• Computer Networking
• Microsoft Batch
• Web Development
• HTML
• CSS3