Personal Time & Education 12/2021  -  Present

Experience

Full Time Temp Subcontract Assignments

(While seeking a full-time permanent job)

After leaving H&H Color Lab in 2014, I continued seeking a position in the field of IT.
The following jobs were secured through staffing agencies.

Abbtech @ Army Corps of Engineers - Kansas City, Missouri
09/03/2019 - 06/17/2021    Desktop Support

• Answer user inquiries regarding computer software or hardware operations to resolve problems.
• Collaborate with others to resolve information technology issues.
• Guided new techs on how to set up proprietary software.
• Installed hardware and software.
• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.
• Provide technical support for software maintenance or use.
• Read documents to gather technical information.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Resolve computer software problems.
• Set-up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Teleworked every other week during the 2020-2021 COVID-19 situation.
• Used remote desktop software to access end user’s computers.

TEKsystems @ Tortoise - Lenexa, Kansas
08/05/2019 - 08/06/2019

• Install Windows 10 and software on Laptops & desktops.

TEK Systems @ QTC Management - Lenexa, Kansas
07/14/2019

• Connected and rack SD-WAN device, confirmed with engineer on connectivity.

Abbtech @ Internal Revenue Service - Kansas City, Missouri
08/27/2018 - 03/29/2019

• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Collaborated with others to resolve information technology issues.
• Entered commands and observe system functioning to verify correct operations and detect errors.
• Guided new techs on how to set up proprietary software.
• Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Read technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Used remote desktop software to access end user’s computers.

Robert Half @ Follett Solutions - Kansas City, Missouri
08/08/2018

• Stocked new school library with new books

VACO HR @ Kansas City Star - Kansas City, Missouri
03/19/2018 - 04/27/2018

• Temporary assignment while a permanent employee was on leave.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Entered commands and observed system functioning to verify correct operation and detect errors.
• Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities in Ticketing System.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

Abbtech @ US Air Force - Springfield, Illinois
01/08/2018 - 01/16/2018

• Windows 10 Refresh: Imaging PCs from pre-configured images.

A3 Solutions @ Kansas City Star - Kansas City, Missouri
01/08/2018 - 01/16/2018

• Temporary assignments while a permanent employee was on leave.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

Robert Half @ Whiting–Turner - Kansas City, Missouri
12/12/2017 - 12/29/2017

• OS Migration: Windows 7 to Windows 10.

Kforce @ Vistar - Riverside, Missouri
12/04/2017 - 12/05/2017

• OS Migration: Windows 7 to Windows 10.

Strategic Systems @ Wells Fargo - Riverside, Missouri
10/25/2017 - 10/26/2017

• Moved computers from old offices to new.

A3 Solutions @ Kansas City Star - Kansas City, Missouri
05/19/2017 - 08/21/2017

• Temporary assignments while a permanent employee was on leave.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

Kforce @ Sprint - Overland Park, Kansas
02/20/2017 - 05/03/2017

A3 Solutions @ Allstate -Overland Park, Kansas
08/22/2016 - 08/24/2016

• OS Migration: Windows XP to Windows 7.

Soft HQ @ Harley Davidson - Kansas City, Missouri
06/06/2016 - 07/22/2016

• Temporary assignment while a permanent employee was on leave.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Imaged PCs via the network.
• Inspected equipment and read order sheets to prepare for delivery to users.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities in ticking system.
• Password Resets.
• Retired and documented computers at end-of-life.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

A3 Solutions @ Lee Jeans - Merriam, Kansas
01/13/2016 - 01/29/2016

• Temporary assignment while a permanent employee was on leave.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

MoJobs @ Reko Market Direct - Blue Springs, Missouri
07/20/2015 - 10/21/2015

• Developed procedures to program handheld scanners 90% faster.
• Documented processes for future comprehension.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Set up network Wi-Fi access point.
• Used Active Directory to create new users, adjusted permissions, set printers fixed IP’s.

Pomeroy @ Children's Mercy Hospital -Kansas City, Missouri
09/10/2014 - 02/12/2015

• OS Migration: Windows XP to Windows 7.
• Completed over 240 PC migrations; each was started and finished on the same day to reduce downtime.
• Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Insured that end users had all software needed to perform their tasks.
• Repaired or replaced PCs as needed.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
• Used Microsoft Active Directory to install select programs per user needs.
• Worked in harmony with users to ensure good workflow.
• Wrote batch files to perform repetitive tasks.
• Wrote batch files to perform repetitive tasks.

TEKsystems @ Assurant - Kansas City, Missouri
05/12/2014 - 05/15/2014

• OS Migration: Windows XP to Windows 7.

TriCom @ Saint Luke’s Hospital - Kansas City, Missouri
02/24/2014 - 04/25/2014

• OS Migration: Windows XP to Windows 7.

H&H Color Lab - Raytown, Missouri
08/27/1992 - 01/24/2014

   Production, Tech Maintenance and Desktop Support
  Started as a Photo Printing Machine Operator and Paper Processor Operator, then moved to Tech Maintenance.

• Created and maintained a network file server for easy access of install files to increase productivity and save install time.
• Ran CAT5, phone lines, and VAX cabling for computers and phones in plant.
• Created and maintained database of PCs, phones and users.
• Created batch files to save time on software installations, upgrades, maintenance and perform repetitive tasks.
• Entered commands and observed system functioning to verify correct operations and detect errors.
• Installed and performed minor repairs to hardware, software or peripheral equipment, following design or installation specifications.
• Modified and customized commercial programs for internal needs.
• Read technical manuals, conferred with users and conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

Military Experience

United States Air Force Veteran - Honorable Discharge

Volunteer work for non-profit organization

(No longer maintaining)

• Analyzed user needs to determine technical requirements.
• Backed up files from Web sites to local directories for instant recovery in case of problems.
• Communicated with Web site hosting agencies to address hardware or software issues affecting the Web site.
• Creation and maintenance of an online presence and publication of a digital newsletter.
• Designed, built and maintained Web sites, using authoring or scripting languages, content. creation tools, management tools and digital media.
• Developed style guidelines for Web site content.
• Developed Web site maps and page templates.
• Established appropriate server directory trees.
• Evaluated code to ensure that it is valid, is properly structured and is compatible with browsers and devices.
• Identified and maintained links to and from other Web sites and checked links to ensure proper functioning.
• Implemented procedures for ongoing Web site revision.
• Maintained understanding of current Web technologies or programming practices through continuing education and reading.
• Performed Web site updates.
• Registered Web sites with search engines to increase Web site traffic.
• Renewed domain name registrations.
• Selected programming languages, design tools or applications.
• Wrote supporting code for Web applications or Web site.
• Wrote, designed and edited Web page content.

Education

Coursera - Online

• Continuing Education
• Multiple Subjects

New Horizons - Overland Park, Kansas

• CompTIA A+ CE
• Obtained CompTIA A+ Certificate
• Network+

Electronic Computer Programming Institute - Kansas City, Missouri

• Computer Programming
• Fundamentals of Data Processing
• Assembler Language
• Basic
• COBOL and Job Control
• IBM RPG II/III and Advanced Concepts

Award: Special Recognition for the extra effort put forth in the training program for successfully completing all programs and case studies.

Self-Educated

• Books, hands-on and Online
• PC Hardware, Software
• Microsoft PC Operating Systems through Windows 11
• Computer Networking
• Microsoft Batch
• Web Development
• HTML
• CSS3